Terms & Conditions

This web-site is controlled by Discounter Group Limited (trading as Hivape). Our company is operated in: 286 Karangahape Road CBD Auckland

If you have any questions about our website, please contact us at +64 9 600 2239 or our email [email protected].

Please Read This Terms Of Service Agreement Carefully. By Using This Website Or Ordering Products From This Website You Agree To Be Bound By All Of The Terms And Conditions.

This Terms of Conditions is informed about you are used this website, www.hivape.co.nz, Discounter Group Limited (trading as Hivape) offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Discounter Group Limited (trading as Hivape) reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Discounter Group Limited (trading as Hivape) will alert you that changes, or revisions have been made by indicating on the top of this terms and conditions the date it was last revised. The changed or revised will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised will constitute your acceptance of any such changes or revisions. Discounter Group Limited (trading as Hivape) encourages you to review this whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. It does not alter in any way the terms or conditions of any other written agreement you may have with Discounter Group Limited (trading as Hivape) for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.

LIMITED LIABILITY

We are doing our best possible measures to make sure that the information on this website is correct and consistent, our company Discounter Group Limited (trading as Hivape) as retailers, contractors or suppliers, to the fullest extent permitted by law, will not be responsible for errors or incorrect statements or be liable whether in contract, tort (including negligence) or any other case for any loss or damage (whether direct or indirect) out of the use of, or the incapability or lack of abilities to use any content on this site. The specified limitation of liability is applicable even if Discounter Group Limited (trading as Hivape) or its representatives has been advised of the likelihood of such damages.

HEALTH WARNING

Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy. Smoking by pregnant women may result in fetal injury, premature birth and low birth weight. Cigarette smoke contains carbon monoxide. Quitting smoking now greatly reduces serious risks to your health.

R18 WARNING

www.hivape.co.nz sells certain products that are restricted by law, and the age is limited to 18 years of age, such as products related to tobacco and smoking. To view these products, the system will prompt you (customer) to confirm that you are over 18 years old. By clicking Enter, you agree to be over 18 years old, so you can already purchase R18 products.

At any time www.hivape.co.nz may request to verify your age and ask for further identification details e.g. Driver License, Passport, Kiwi Access Card.we are obligated to not deliver these items otherwise.

Prescriptions for Nicotine in Australia

Obtain a nicotine prescription.

Apply for a prescription online at Quit Clinics Doctors or from a prescribing Australian Doctor.

*Quit Clinics 12-month prescriptions are normally processed in 24 hours.Purchase nicotine vape pods and/or e-liquid.

Shop your favourite nicotine vape pods and e-liquid as usual.

Note: you don’t need a prescription to purchase devices or products containing no nicotine.

Reply the prescription on the confirmation email of your order after you place your order.

We’ll ship your order!

Sit back and relax. We’ll send you a shipping confirmation when your order is on the way via DHL express.

*If you do not provide us with a prescription within 7 days of placing your order it will be cancelled.

From 29 September 2021 all Australian customers must provide us with a prescription from an Australian registered doctor to import nicotine products. This new law comes into force in Australia on 1 October 2021. For more information about importing nicotine vaping products into Australia, visit the Therapeutic Goods Administration (TGA) website here.

If you don’t have a prescription, you can obtain one from https://www.quitclinics.com and send it to us at [email protected]

GUARANTEES

If you buy a product from the www.hivape.co.nz and receive a faulty product or a product different from that which you purchased, please contact us. If the product has quality problems, rather than use problems, we will arrange for your purchase to be returned for a full refund.

No refund will be given for product returned in an unsellable condition or for product not found to be faulty on inspection of the returned goods.

PRICE

All prices published on the hivape.co.nz are in New Zealand dollars and include 15% Goods and Services Tax (GST). A courier fee will apply to all purchases made through the hivape.co.nz.

PAYMENT METHOD

We have payment methods with Credit Card & Account to Account. We will add Alipay and WeChat Pay soon. Payments will be processed after all applicable information has been received. If your information to us is not received or incomplete, payment cannot be processed. If the payment process is successful, you will receive an order confirmation by email. We will also reserve the right to change prices for products displayed on our web-site at any time without notification.

Customs & Import Regulations

Customs and import regulations vary widely between countries. Some of the products we sell via this website could be prohibited for importation into certain countries.

Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Hivape accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.

Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we’ll refund you the value of the order less any postage costs incurred to us. We can’t provide a refund until we’ve received the products back. We don’t provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We recommend you contact your local Customs Office for further information on import regulations in your country.

How do I contact customer support?

We want you to have a safe and secure shopping experience online.

All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

DELIVERY

We will make every attempt to dispatch your item as soon as possible, it may however take up to 2-3 working days from date of payment for your item to be dispatched. Please note items will not be dispatched until payment has been received in full. Estimated delivery times will be displayed at the time of checkout. However, bears no liability for delays caused by Courier companies. All estimated delivery times are in business days and exclude weekends and/or public holidays.

REFUND POLICY

You have 14 days to return the Purchased products from www.hivape.co.nz to us.

Please make sure the products are in the original package and all new looking，You have to responsible for the postage fee for returning the products to us. after full refund of the products (not include the postage fee) will be process within 21 working days.

Notice：After received the products from you, We have to check the returned product. If the product is found to be in serious use, we have the right not to return it.

We may contact you if we have any further questions.

COPYRIGHT

All the contents of this website are copyright property of Discounter Group Limited (trading as Hivape) or its dealers and suppliers. You are welcome to view this website and you may electronically copy or print hard copies any sort of content on this website for your personal, non-commercial use only. Distributing, reproducing or publishing any part of this website without our written permission is prohibited.

TRADEMARKS

https://www.hivape.co.nz contains registered and other trademarks related to Discounter Group Limited (trading as Hivape) or its suppliers and dealers. Discounter Group Limited (trading as Hivape) does not authorize the grant of any right to use those trademarks except with our prior legal approval. No other companies use of Discounter Group Limited (trading as Hivape) logo and trademark as a link to any external website, unless legally approved by Discounter Group. Limited (trading as Hivape).